Industry Guides
E-commerce Back-Office Outsourcing
Behind every online store is a lot of repetitive work. Here is what to outsource and how.
E-commerce back office outsourcing covers product listings, catalogue updates, order processing, returns, customer support, inventory checks, marketplace management and reporting — tasks that dedicated remote staff can handle reliably so founders focus on growth.
What to outsource
| Area | Tasks |
|---|---|
| Catalogue | Product uploads, descriptions, attributes |
| Orders | Processing, tracking updates, returns |
| Support | Email, chat, reviews |
| Marketplaces | Amazon, eBay, Etsy listings |
| Inventory | Stock checks, supplier updates |
| Reporting | Sales and stock reports |
Getting started
- Document your top five repetitive tasks.
- Create SOPs with screenshots.
- Grant access with appropriate permissions.
- Review quality weekly.
Team suggestions
A data entry operator and a customer support agent cover most needs; a Shopify developer handles store improvements.
